Delivery & returns
Where we deliver, when, what it costs — and what happens if something is not right.
Where we deliver and what it costs
| Area | Delivery fee |
|---|---|
| Modimolle | Free · weekly delivery |
| Pretoria | R75 · free on orders over R1 000 · monthly delivery |
The fee for your order is shown at checkout before you pay.
When we deliver
- Modimolle gets free delivery every week.
- Pretoria is delivered once a month, in the first week of the month.
- Orders don’t close. Order any time and it goes out with the next delivery to your area.
We will WhatsApp you before we arrive. Meat travels chilled or frozen, so please make sure someone can receive it, or tell us in your delivery notes where it can safely be left. Once it is delivered as instructed, keeping it cold is your responsibility.
If something is wrong
If anything arrives damaged, spoiled, short or not as described, send us a photo and your order reference within 24 hours of delivery — on WhatsApp (082 819 0707) or by email (info@hymnsfarms.co.za). We will replace it on the next delivery or refund you, whichever you prefer.
Returns
- Perishable food (meat, eggs, boxes) cannot be returned for a change of mind, for food-safety reasons. Quality problems are always covered, as above.
- Herbs, spices and salt may be returned unopened and in their original packaging within 7 days of delivery for a full refund. Contact us first and we will arrange collection with your next delivery.
Refunds
Refunds go back to the card you paid with, through Yoco. We start a refund within 2 business days of agreeing it; your bank may take a further 5–10 business days to show it.